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Increasing Information Quality through Knowledge Management Systems Services
| In: Proceedings of the 2001 International Conference on Information Systems and Engineering, Las Vegas: IEEE Print, 2001 |
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Keywords:
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Information Quality
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Content Management
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Knowledge Management
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Parent document:
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Text type:
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conference paper
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Knowledge Media
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Language:
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English
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Quality:
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double-blind reviewed
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Authors:
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Eppler, Martin
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| Abstract: |
This paper shows how the two concepts ofinformation quality and knowledgemanagement systems services are related andhow the latter can contribute to the former.Information quality in this context is defined asthe value of information for a community ofinformation creators, administrators, andusers. Knowledge management systemsservices are categorized into four areas,namely collaboration services, contentmanagement services, retrieval services, andaggregation services. In the paper it is arguedthat these four types of knowledge managementservices can increase the value of electronicinformation for knowledge-intensive processes,such as market research, product developmentor consulting. The argumentation relies on theevaluation of eight leading knowledgemanagement suites (i.e., integrated KMsystems)and on the use of knowledgemanagement services in real-life marketresearch- product development-, andconsulting-projects. The paper concludes byoutlining potential new applications ofknowledge management systems services toincrease the fitness for use (i.e., quality) ofelectronic information for knowledge workers.
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| Citation: |
Eppler, Martin(2001): Increasing Information Quality through Knowledge Management Systems Services, in:Proceedings of the 2001 International Conference on Information Systems and Engineering, Las Vegas: IEEE Print, 2001, http://www.mediamanagement.org/modules/pub/view.php/knowledgemedia-21, [01/07/2009]
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